Road Service

What is Road Service?

Road service is a kind of service offered by auto dealers or dedicated companies for the assistance of the customers of the vehicle who has opted for it in case of emergency. This service can be in collaboration with different vehicle manufacturers.

Imagine you are going on a freeway and suddenly you face mechanical failure in the car and you are not able to fix the problem. This is where a person needs Road Service. In such a condition if you can call a professional to fix the problem then that person will not be less than an angel.

For this the person needs to subscribe for it. If the subscribed person is in such a problem or any other problem related to vehicle then the person just have to make a phone call and within few minutes professionals will be there to get the person out of the problem.

In order to get the service the person has to pay to the service provider. There are variety of offers available in the market varying form company to company, like if a person decides to take the service for a year then the person will land up paying much less then what the person would be paying for each month for whole year.

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Obligatory service for motorists


Emergency road service is an obligatory service for motorists to make their journey hassle free. The basic aim of the emergency road service is to provide service to stranded vehicles on account of engine failure of mechanical break down. The nerve center of the emergency road service is the local county administration. It is supported by a number of government agencies such as the freeway maintenance and monitoring authority, the transport department, emergency response units, auto warranty firms and insurance agencies.

For instance, if a vehicle suffers breakdown and strands on the freeway, it could lead to twin situations. The stranded vehicle not only poses risk to other vehicles but may also affect the smooth flow of traffic. The movement of the vehicles on the speedway is monitored using remote surveillance system. If there is a traffic jam or stranded vehicle, the authorities concerned will be intimated. Within minutes, the stranded vehicle has to be taken off the road to make way for other vehicles. The emergency road service is not available against payment of any kind of a fee. Every motorist in the county becomes a member of this service automatically from the day the vehicle is registered.

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Helping vehicle drivers

Road service is a specialized service aimed at helping drivers, especially those in distress on freeways. The road service was launched by the auto dealers a couple of decades ago to earn the goodwill of the customers. Whenever a vehicle broke down on the freeway, help was sent by the auto dealer. The vehicle was being repaired on a priority basis. This service was available for free with only some aspects attracting a fee. It became very popular among motorists since it avoided them the time required to take a broken down vehicle to the garage. Consequently, the road service became a paid service. However, still some auto dealers offer road service for free. There are a number of independent agencies at the national level offering the road service for a fixed fee. The fee differs on the basis of the services sought by the vehicle owners.

Under road service, if any vehicle breaks down on the freeway, will be repaired. The spare parts will also be replaced on the spot. If the vehicle cannot be repaired on the spot, it will be towed to the nearest garage. The road service provider will charge an extra fee to tow the vehicle to the garage. Ignition problems will also be resolved by the service provider.

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New services to road users

Auto road service is a new service to road users and this service is an advanced version of the road service. Apart from attending to routine maintenance problems of the vehicle, a number of add on services are also provided to the drivers. It will take care of the entire car and its spares without giving much trouble to the drivers to ponder over the situation. The vehicle will be repaired for free under the auto road service. If the vehicle cannot be repaired on the spot, it will be towed to the nearest garage for a detailed inspection. In the meantime, if the driver wants to continue the journey, an alternative vehicle will be provided. However, if the driver insists on staying back till the repairs are completed, the driver will be housed in the nearest hotel. The reservation of hotel rooms and confirmation will be carried out by the auto road service provider.
If the car owner is not interested in the driving the vehicle for a long distance, chauffeur services will be provided. The personnel concerned will also assist the drivers in locating the nearest ATM counter, the gas station and motels. An annual fee is levied on the motorists to offer the auto road service.

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Help for motorists

Road service is a specialized service under which help for motorists is rendered whenever they are in distress. The vehicle owners and drivers could face a problem either at home or on a speedway. But subscribers of road service need not worry since help will be sent to them within hours of placing a complaint. The road service is offered by the auto dealers in association with the vehicle manufacturers. It covers a wide range of service to choose from. The road service is available against subscription for an annual fee. The road service program was launched initially by auto dealers as a complementary service. However once the service became popular, many independent players started offering the road service for a prescribed fee.

A number of assistances are rendered under the road service. It operates on the basis of a help desk, which runs round the clock. Whenever vehicles of the road service subscribers face a problem relating to the cars, they have to register the complaint with the help desk. Within an hour a mobile repair squad will arrive at the location to help the driver. If the vehicle cannot be repaired on the spot, it will be towed to the nearest garage.

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New service

Auto road service is a new line of service aimed at making travels and journeys easy for car owners and motorists. It is a relatively new concept, which has been launched and popularized by auto dealers. It includes specialized services such as guiding the drivers, giving them the necessary tools and aids to make driving comfortable and finding popular tourist spots in the region.

There are a number of players, who offer auto road service for a prescribed fee to be paid annually. The fee structure differs on the basis of service requisitioned by the car owner. If the car owner has lost way while driving on the freeway, the driver will be guided back to the correct route. The driver will be remotely guided in locating the exit and entry points of the speedway. Assistance will also be given in tracing the nearest gas station, mall, motel and ATM outlet. If required, hotel room reservation and booking will be carried out. Prior confirmation of the room booking will also be carried out. Check with the local auto dealer for subscription details. The service differs for owners of mid range cars and high end cars. Choose the appropriate slab, which suits your car.

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Drivers’ delight

Road service is an essential service to which every vehicle owner has to subscribe. It does not matter where you are driving the car, road service is always helpful. It is offered by the local auto dealer in association with the car manufacturer. Under this service, mobile car repair squads are deployed on the speedways and motor ways round the clock. Motorists can subscribe to this road service by paying an annual fee to the provider. Initially, the road service was offered for free or as a complementary service to the vehicle owners. It resulted in the retention of customers apart from attracting new customers. However, over a period of time when the road service became popular, it became a road service. Apart from auto dealers, a number of independent players also entered the market to offer road service.

However, some aspects of road service these days are still offered for free. If the vehicle suffers a breakdown, the mobile repair squad will arrive at the spot and conduct preliminary inspection. However, the replacement of the spare part will carry a fee. If possible, the vehicle will be repaired on the spot. If the vehicle cannot be repaired on the spot, it will be taken to the nearest garage.

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Driver assistance

Road service refers to driver assistance rendered to make the journey or travel hassle free. This service is aimed at making the life of a driver or an auto owner easy. Road service was initially offered by the local auto dealer as a goodwill gesture. This not only retained the customers for the auto dealer but attracted new clients. Some aspects of road service are offered for free. However, after the road service became popular among motorists, there are agencies independent of the auto dealer to offer this service. These agencies offer road service both at the national level and regional level.
Interstate travelers, who use the speedways and motor ways very often, opt for the national level road service. Under this service, help will be provided round the clock whenever the vehicle suffers a breakdown. Mobile repair squads deployed on the speedways will rush to the driver in distress. The squad members will attend to the mechanical or engine problem of the vehicle on the spot and rectify it. If the vehicle cannot be repaired on the spot, it will be towed to the nearest garage for a closer inspection. In the meantime, the driver and passengers of the car will be taken to the nearest town.

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Anytime help


Emergency road service is an obligatory service rendered by a local administration for many reasons. They include helping vehicle owners in distress on speedways, clearing the accidents on the freeway to ensure smooth movement of vehicular traffic and monitoring freewats. The emergency road service is offered in association with a number of other players such as freewats monitoring authority, emergency response services, medical and health services, county administration, health and vehicle insurance firms and transport department. Basically, it is meant to render anytime help to road users.

Every county will set up a cell to monitor the movement of the vehicles using video surveillance system. This runs round the clock and if there are and disturbances on the speedway, they will be reported to the authorities concerned. If there is a pile up of vehicles owing to an accident, the police department is activated. Immediately, the accident site is cleared to ensure smooth movement of vehicles. If there are any victims of accidents needing immediate medical attention, they will be airlifted to the nearest hospital. Similarly, if there are debris on the road such as mudslide or avalanche, they will be reported to the road maintenance authority to initiate necessary action.

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Benefits of Road Service

Road Service is a kind of lifesaver service offered by auto dealers or other companies which helps the subscriber to get out of the problem (problem related to the vehicle) almost anywhere. This service is a collaboration of different vehicle manufacturers.

Various benefits that can be enjoyed under this service are: –

    • Mechanical faults are also taken care of
    • Lock out service
    • Problem related to jump start
    • Flat Tire

It also takes care of other problems, like if a person runs out of oil or fuel then they are also delivered just at the press of phone call. If the car breaks down and cannot be fixed at the location by the professional then it is even towed by the professionals to the appropriate repair shop.

Dealers of this service have a special hot line phone number specially kept for this purpose so that user can easily call for help in case of trouble. Dealer can then inform their nearest helpline vehicle which can go for the rescue to that place in least possible time.

This service is provided by different companies so the user has lot of choice to make the selection.

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